Official Documents Data Protection Updated 2026
320 Privacy Policy — Malaysia User Information Protection
This Privacy Policy explains how the 320 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read this document carefully to understand your rights and responsibilities as a user of our platform.
Information Collected by the 320 Platform
When you sign up or use the 320 platform, we collect various types of information to ensure our services run smoothly and securely. Below are the categories of information we collect:
Personal Account Information
Includes your full name, date of birth, phone number, email address, and identification number as provided during registration. This information is required to verify your identity and confirm that you meet the platform's minimum age requirement.
Device & Browser Information
Platform 320 automatically logs technical information such as IP address, browser type, operating system, device model, and access time. This data is used to detect suspicious activity and optimise platform performance across devices, including Android smartphones and iPhones.
Payment Information in MYR
We retain records of all deposit and withdrawal transactions in MYR (RM), including the payment method used, amount, and transaction date. Bank account numbers or digital wallet details used for payments are stored in a protected format and are not disclosed to third parties without legitimate grounds.
Cookies and Usage Data
The 320 platform uses cookies to store user preferences, maintain login sessions, and collect non-personally identifiable usage statistics. Usage data — including pages visited, session duration, and in-platform interactions — is analysed to improve the user experience.
How We Use the Information We Collect
All information collected by 320 is used solely for legitimate purposes related to platform operations. We do not sell or rent your personal information to any external party for marketing purposes. The primary purposes for which we use your information are as follows:
- Verifying user identity and processing new account registrations.
- Processing deposits and withdrawals in MYR securely.
- Detecting and preventing fraud, money laundering, or unauthorised use of the platform.
- Sending important notifications related to your account, transactions, or policy updates via email or SMS.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform functionality based on overall user behaviour patterns.
- Providing effective customer support whenever you contact the 320 team.
Data Storage, Security & Sharing
Data Storage & Security
Your personal information is stored on servers protected to industry security standards. Platform 320 uses encryption to safeguard your data both in transit and at rest. Access to users' personal information is restricted strictly to staff who require it to perform their duties.
Account information is retained for the duration your account remains active and for a specified period after account closure to meet legal and audit requirements. Once the retention period expires, data will be securely deleted.
Sharing with Third Parties
320 does not share users' personal information with third parties except in the following circumstances: when required by law or court order, to process payments through legitimate and trusted payment processors, or to prevent fraud and unlawful activity. All third-party processors we engage are bound by strict confidentiality agreements.
User Rights Over Their Personal Information
As a 320 platform user, you have certain rights regarding the personal information we hold about you. These rights are as follows:
You have the right to request a copy of the personal information we hold about you. This request can be submitted via the 320 customer support email and will be processed within 14 business days.
If you believe the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. We will update the relevant information once appropriate verification has been completed.
You may request the deletion of your personal information under certain circumstances. However, we may need to retain certain data to fulfil relevant legal obligations.
To exercise any of the above rights, please contact the 320 customer support team by email at: [email protected]. Please include valid proof of identity with your request.
Policy Changes & Contact Us
320 reserves the right to amend this Privacy Policy at any time. Any material changes will be communicated to users via their registered email or in-platform notification. The effective date of the latest version of this Privacy Policy will be stated at the bottom of this document.
Your continued use of the 320 platform after any amendments take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how we handle your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 320 handles your personal information, please contact us via:
- Email: [email protected]
- Frequently Asked Questions: Refer to the section 320 platform FAQ for more information.
You may also refer to the Terms & Conditions and Responsible Gaming to fully understand the operational framework of the 320 platform.
Effective date: 1 January 2026
Questions About Your Privacy?
The 320 support team is here to help. Register an account or log in to manage your privacy settings directly within the platform.
Create Account Log In